Monday, December 14, 2009

Jazz Up Your Sales with Gratitude

Gratitude is powerful.

I had a wonderful Christmas shopping experience this weekend and noticed something significant. Everywhere I went people were helpful and gracious. When people are grateful they are more generous. When times are tough we assume people will only focus on taking care of their own needs. But throw in gratitude - being grateful for having a job, being grateful you have someone to shop for, being grateful for having money to shop with, being grateful your business has customers - and the dynamic changes. All of a sudden businesses connect with their customers on a new level.

Gratitude is powerful.

1 comment:

Brian E. Satterlee said...

We had always treated our customers like we are happy and grateful to have them and they rewarded us by remaining our customers. When things get busy as they do this time of year, customers may seem like a nuisance so it is a good idea to have a plan to handle huge inflows of business.