Tuesday, December 29, 2009

Generation "Text Message"

Have you ever noticed the sense of urgency a teenager feels to check and return text messages? I think it defies the laws of human decency at times. They could be in the middle of a deep conversation or eating out at a fancy restaurant and your teenager will realize a text message has been received and pull out their phone to read and respond.

There's a similar sense of urgency that comes with being a good salesperson. Successful sales people understand that timing is important and that customers like to be responded to quickly. They understand that the customer can go elsewhere and so the sooner and better they respond to a customer need, the higher the odds of closing the sale.

Wonder if the the "Text Message" generation will make good sales people? If this sense of urgency to respond to people quickly is carried over into the business world then I bet so. It's an interesting thought.

Monday, December 14, 2009

Jazz Up Your Sales with Gratitude

Gratitude is powerful.

I had a wonderful Christmas shopping experience this weekend and noticed something significant. Everywhere I went people were helpful and gracious. When people are grateful they are more generous. When times are tough we assume people will only focus on taking care of their own needs. But throw in gratitude - being grateful for having a job, being grateful you have someone to shop for, being grateful for having money to shop with, being grateful your business has customers - and the dynamic changes. All of a sudden businesses connect with their customers on a new level.

Gratitude is powerful.