10 Ways to Snap Out of a Sales Slump

If you've been in business long enough you've gone through a dry spell. Experienced sales people know this will happen. Experienced sales people also know that if they keep prodding ahead things will change for the better.

Here are 10 ways to snap out of a sales slump:

1. Start with the business you have. Loyal customers are glad to hear from you and will be most receptive to new offerings you have. Spend a few days calling or visiting all of your existing customers and thank them for their business. Keep it short and sweet so as not to waste their time.
2. Ask for referrals. Don't be afraid to ask your friends and happy customers to refer you or your services to their contacts. Most people are glad to help.
3. Resist the urge to make a bad deal just to make a sale. You'll hate yourself later for it and the bad deal will distract you from more worthwhile efforts.
4. Know what you can and cannot control. Justifying your sales slump by blaming the bad economy is not the solution. You cannot control the economy. What you can control is the quality of services you offer, the employees you hire, how you present yourself and your attitude.
5. Don't get snotty with a potential customer. I remember a sales person from the National Chamber of Commerce cold calling me and being visibly ticked when I didn't buy from him. Not only had I stopped what I was doing to meet with him when he dropped in but I listened to what he had to say. When I didn't buy from him on the spot he got mad and told me what a big mistake I was making. He was probably in a sales slump and decided to take it out on me - but there's no way I'd ever buy from him now.
6. Focus on what's right instead of what's wrong. When you lose a sale it's human nature to try to figure out what went wrong. Was it my timing? Did I not have a good enough relationship with the client? Was my product not as good? Instead of going through this litany of questions ask yourself, "On my last sale what did I do right? What made the customer chose me? What did I do to persuade the customer my product/service was better?"
7. Get your act together. In other words, get organized. When you are in a slump it's natural to panic and respond in a desperate haphazard way. Clean off your messy desk, organize your email inbox, update your contact database and wash your car.
8. Let dead dogs lie. We all have customers we've been working on for yeearrrrsssss who always say, "No," but we keep holding on to the idea that one day they'll be ours. Stop. Move on. Go sell to someone else.
9. Don't over-celebrate. Keeping your pipeline full will prevent a slump. Continue sales and marketing efforts like networking, PR, advertising and cold calling even when sales are going gangbusters. Be careful not to take a week or 2 off celebrating a big sale because it can lead to a future slump.
10. Buy a new outfit. You've heard the saying, "If you look good, you feel good." It's true.

Words are Powerful

I cringed this week when I witnessed 2 sales being snuffed out! In both cases, the sales could have been probable with a small change in words.

Here's what happened:

Snuff out #1. I was shopping for a Father's Day gift in a men's clothing store. After looking around for several minutes I had not found any medium sized shirts in the store. Puzzled, I asked the store clerk if they had any mediums.

• What she said: She looked up from writing and said very matter-of-factly, "EVERYTHING we have is OUT" and looked back down at what she was doing. I felt like I was in trouble for asking and left the store.
  


• What she should have said, "We have all of our merchandise out but let me show you where you can find the mediums."

Snuff out #2: I was sitting at the dance studio waiting on my daughter to finish her Hip-Hop class. I hear the phone ring and the dance studio receptionist answer the phone.

• What she said: "We don't have our Fall Schedule made up yet. If you call back in August we will have it and I can give you class times then."


• What she should have said: "We don't have our Fall Schedule made up yet. Give me your name and phone number (or email address) and we will notify you when the Fall Schedule is out so you can sign up."

In both cases, a small tweak of wording would have changed the outcome to be more favorable for the business involved. So, while I'm at it, here are a few other phrases that I try not to use because of the words:

• "No problem." Instead of using these words I say, "I will be glad to," or "Glad to do it." Or you can say, "It will be my pleasure," or "Glad to help." When we say, "No problem" all the listener hears is the word "problem" and the phrase insinuates the customer's request could be a problem.


• "Here's the problem..." Customers don't want to hear the problem (they know what it is). They want to hear the solution. Use words like "challenge" or "opportunity." These words imply action. You can say, "Our challenge here is ...blah, blah, blah, or "We have an opportunity to..."


• "To be honest with you." Sometimes this phrase pops out naturally, but I said this to a customer early in my career and his retort was, "Don't say that! Does that mean you aren't always being honest with me?"

If you want to read more about powerful words, read this article How Your Choice of Words or Phrases can Make or Break a Sale

Book Review: HOT PROSPECTS by Bill Good Makes Me Wish Life Was a Bowl of Cherries

Bill Good, author of HOT PROSPECTS (Scribner, 2008), knows the secret - he knows that reading a book about how to find sales prospects is just as painful as actually finding the prospects. Almost as bad as a poke in the eye with a sharp stick! So he interjects enough humor to keep you engaged. The same sense of humor one has to have when cultivating prospects for one's own business.

Right off the bat he discusses the Old Way of prospecting vs. the Good Way. With the Old Way you basically take a "no" to mean "not yet" and proceed to bug your lead to death forcing him to say "no" until he slams the phone down in your ear. All the while wasting your time and energy on a prospect who just isn't (and never will be) interested in buying from you. The Old Way assumes that buyers are liars and that when they say "I'm not interested" that means, "Send me more info." With the Good Way "no" means "no" and the conversation ends immediately with a "thankyouverymuch."

Prospects are classified as being hot prospects (smokin' hot), red cherries (pretty hot), green cherries (might be hot some day but not now), and then a few more classifications which are basically the pits. Mr. Good advises working with the red cherries because they will be fun and interested in you. If leads are unpleasant don't deal with them. (What a concept!).

Information in the book is reinforced on his website. Mr. Good inconveniently hides the passwords in the chapters so that one can't "tell all your friends." This makes it a little tough for those of us who may be reading in an airplane, on the exercise bike or any other place where a computer isn't at our finger tips. To go back later and try to find the passwords is time taxing. If I were über-rude I would list all the passwords right here - but I won't. The information is worthy. Remember to read the book with a highlighter.

Two quick points that I highlighted:

1. People buy benefits, not features. (Duh, we all know that) - BUT the spin Good presents is that clients ask questions about features, not benefits. AND, people must ask questions to buy. They want to ask questions to demonstrate they are "reasonably sophisticated" and prove they are "analytical, not emotional buyers." The lesson here is to withhold features in your initial calls and presentations so that your prospects can ask questions about them. Don't leave your prospect with no questions to ask because then they will not buy.


2. Dripping. This is the series of "low-key messages and phone calls designed to keep your name alive" with a prospect. I've always called it my excuses for reaching out to touch a prospect. I blogged about this topic last year. A phone call, followed by a letter, followed by an email, followed by a postcard, etc. He presents dripping on the last 4 pages of the book. Be sure to read these pages even if you have to skip to the end.

Mr. Good reveals his extensive work with lead generation in the financial services industry. Depending on your business you may find some techniques not relevant to your industry. HOT PROSPECTS is a great how-to book complete with access to scripts, sales letter templates, sample direct mail letters and tons of checklists. You can always cherry-pick the sections most relevant to your business whether it's a small server hosting company or a large firm.

Using Voicemail to Jazz Up Your Sales

Whew! I called someone today whose voicemail greeting went on for 75 seconds. It gave a lot of "If you are calling about X, then do this" type instructions. By the time I was supposed to leave the message I was so worn out that I forgot why I called. I literally hung up, collected my thoughts, remembered why I was calling and then called back.

In general, voicemail does not jazz up the sales of your business. Having a live person talk to your clients is always preferred. But for many of us voicemail is a necessity. So keep the following in mind when creating your voicemail message:

• Keep your voicemail greeting to 15 seconds or less.


• Make sure it sounds professional and upbeat. Be genuine, not fake.


• I suggest this script: Hello. This is (NAME) of the (DEPARTMENT) of (COMPANY NAME). This is the week of (DATES) and I am in the office this week. Please leave your name and phone number and I promise to call you back today. If you need to reach someone immediately please dial “0”. Thank you.

Click here to read some great Voicemail Etiquette tips. I also enjoyed this article on voicemail etiquette.

But don't use voicemail as your phone screener if you are running a business. Customers get frustrated when they need you and get your voicemail. Don't give your customers an excuse to call someone who will answer their phone!